We are Located at 1017 W HARRISON HARLINGEN TX 78550 If You Have Any Questions Call Us At 1(956) 425-4411 Or Send Us An E-Mail At admin@janosphotovideo.com RETURN POLICY To obtain a full refund (excluding shipping charges), the return must be made with in 7 days of the purchase date. However, some items are non-returnable. NON RETURNABLE ITEMS: memory cards, printers, film, batteries, photographic and inkjet paper, unsealed video tapes, SPECIAL ORDER items, and items which have been removed from "blister-pack" packaging. Shipping charges are non-refundable. To obtain a full exchange (excluding shipping charges), the exchange must be made within 14 days of the purchase date. However, some items are non-exchangeable. NON EXCHANGEABLE ITEMS: digital cameras, memory cards, printers, film, batteries, photographic and inkjet paper, unsealed video tapes, SPECIAL ORDER items, and items which have been removed from "blister-pack" packaging. Shipping charges are non-refundable. Return Instructions: 1. Call 1-888-747-SAVE (7283)to obtain a Return Authorization number (RA). NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT AN RA NUMBER. 2. Package the item(s) to be returned in a secure shipping box. Products shipped in for return or exchange without external packaging will be refused. Merchandise returned for refund, credit or exchange must be in PERFECT COSMETIC CONDITION with all supplied accessories and undamaged packaging. All guarantee cards, warranty cards, instruction manuals and other printed materials must be unmarked and included. 3. Place the RA number on the shipping label and send to: JANO'S PHOTO-VIDEO SUPERSTORE Attn: RA # 1017 W Harrison Harlingen TX 78550 4. For your protection, we recommend shipping the item(s) insured (full product value) with a carrier that can track the shipment (UPS, FEDEX, AIRBORNE). 5. Please include a brief description of the problem. SPECIAL ORDER POLICY Items not usually stocked by JANO'S PHOTO-VIDEO SUPERSTORE are designated "Special Orders." Because of this, these items are not returnable. These items must be paid in full before the order can be processed. DELIVERY POLICY There are no warranties implied or expressed as to guaranteed times of delivery or costs that arise due to delays beyond our control. INTERNATIONAL ORDERS We do not accept international orders at this time. APOs (Army Post Office) We do not ship to APOs. JANO'S SPECIAL KITS Items with in quotation marks indicate a Jano's Special Kit. For Example "FLASH" KIT PRE-ORDERS Items with a designation of "ACCEPTING PRE-ORDERS" are new items which have already been ordered from the manufacturer but have not started shipping. Pre-Orders are filled on a "First Come-First Served" basis. Credit Cards are charged when the item is shipped or 30 days from the order date, which ever comes first. SHIPPING "Now Shipping": Initial shipments of new items in transit from the manufacturer. "Now In-Stock": New items available for immediate shipment |